By accepting our services and/or purchasing goods you are contractually agreeing to South East Equine Vets Terms of Business.

Subject to our professional duties as Veterinary surgeons, we reserve the right to make final decision regarding course of treatment.

We retain the responsibility for all radiographs and ultrasound scans, but at your request these can be forwarded to another Veterinary surgeon.

In order to comply with The RCVS Regulations, we cannot supply medication on prescription without first seeing the animal. Repeat prescriptions can only be given if the animal is under the actual care and attention of the attending Veterinary surgeon, and we reserve the right in certain circumstances to re-examine the animal again before prescribing.

‘Out of hours’ visits are charged when a Veterinary surgeon visits out of normal office hours, which are 8.30 am – 5.30 pm Monday to Friday.

There are occasions on which we incur costs on your behalf, such as tests performed at outside laboratories; these may be invoiced to you at a later date.

In addition to our fees, we will charge for any expenses and disbursements (such as for medication) we incur on your behalf. 

Our terms of business are that payment for veterinary treatment is paid in full at the time of consultation. Veterinary treatment payable “on account” will only be available on prior arrangement to established clients known to South East Equine Vets with a sound credit history. On presentation of the invoice, payment is due within 7 days.

Interest will be charged at a rate of 2% every 10 working days, compound, on invoices that remain unpaid after 20 days of the date of the invoice.

If you find yourself in a position where you are unable to settle the account within 10 days please contact us as soon as possible, so that we can help make suitable arrangements.

Insurance claims carry the same payment terms as above. The role of the insurance company is to reimburse you for fees incurred for veterinary treatment. Please note that direct insurance claims are only possible in specific circumstances and by prior arrangement. We cannot guarantee that your insurance company will cover the costs of your horse’s treatment and you are therefore encouraged to contact the insurance company to verify cover before any treatment has been administered. Many policies insist on this and failing to do so may invalidate your policy.

It is your responsibility to submit claims to your insurer and to be reimbursed by them; however, we will provide administrative assistance where necessary. An admin fee of £10.00 will be charged for this service.

We accept payments by cash, cheque, bank transfer and credit or debit card,.

-Cheques should be made payable to South East Equine Ltd.

-By bank transfer: please quote surname and client reference as a reference on your payment –

  

-Payments made by credit card will incur a 2% extra fee

To ensure compliance with the General Data Protection Regulation (GDPR) act, that came into effect on 25th May 2018:

In holding and using data about you, we will comply with the provisions of the General Data Protection Regulation and the Data Protection Act 2018. In instructing us to look after your horse, you authorise us to use that data in the course of the work that we do for you; and also, to send you, from time to time, free of charge, details of the services that we provide. We will, where specifically required, pass on to Insurers details of clinical histories, case records and diagnostic images relating to your horse.

We aim to offer all our clients a professional, friendly and efficient service and we hope you will be pleased with our work. However, if any difficulty should arise, please first raise the matter with the person responsible for carrying out the work on behalf of the practice and, failing that it would be appropriate to refer the matter in writing to the Practice Manager.

These Terms & Conditions shall be interpreted in accordance with the laws of England and Wales. The English Courts have jurisdiction in any dispute arising out of our work on your behalf.

If any terms or provisions of this agreement (or parts thereof) are to become invalid, illegal or unenforceable, the remainder shall survive unaffected to the fullest extent permitted in law.